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Contact Us at 519-207-8880 or Request an Appointment

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FAQ’s

 

Please check out our most Frequently Asked Questions (FAQ’s) as you may save yourself some time. If you don’t find an answer to you question, please contact us by one of the methods below:

What are your Covid-19 procedures?

Our clinic has always followed strict infection prevention and control protocols outlined by dental governing bodies and the public health system. We have added additional measures so we can provide you with the safest care possible during the pandemic. Increased training and education has been provided to our staff about proper hand hygiene, proper procedures of dental equipment use and proper use of all personal protective equipment (PPE). Our priority is the safety of our patients and staff.

Scheduling your appointment:

Patients will be screened/assessed for Covid-19 symptoms within 48 hours of the scheduled appointment.

If you are experiencing flu-like symptoms within 14 days of your appointment, please call our clinic immediately, to cancel or reschedule. Note: You may have been carrying the virus prior to your symptoms; Contact public health and isolate until public health gives you a clear bill of health, usually 14 days.

Staff are screened for Covid-19 symptoms daily before reporting to work, at the time of arrival, as well as self-monitoring throughout the day.

Arriving at the clinic:

Appointments are limited and staggered to avoid crowding and allow for proper social distancing.

You will be screened/assessed on arrival to our clinic.

A face mask/face covering is required before you can enter the clinic. The clinic will provide you with a face mask if you do not have one.

Physical distancing signage will be displayed to help everyone maintain a 6-feet (2 meter) distance.

Our clinic’s waiting area will no longer display magazines, newspapers, and children’s toys. Water service will also be suspended. A hand sanitation station is available.

During your appointment:

You will be asked to rinse with an antiseptic mouthwash before we begin your treatment to reduce the amount of bacteria and virus residing in the mouth. Staff will monitor you for any covid-19 symptoms during your full appointment. Staff will be wearing more protective gear than usual including gowns, gloves, masks, eye protection, face shields, and protective draping to ensure your safety and theirs. 

What to expect on my first visit?

All Covid-19 Health procedures will be adhered to during your visit, see our first question.

On your first visit, we ask that you bring your dental insurance information and a list of any medications you may be taking. You will be asked to fill out our new patient form upon your arrival, show up on your scheduled appointment time, as this timing will take into account for you to fill out any forms. You may also want to write down any questions or concerns you have regarding your dental health and bring this list with you. This will help ensure all of your concerns are addressed.

During your first visit, we will review your complete dental and medical history and your dental x-rays. Following a thorough exam, which may include taking new x-rays, we will discuss the results and discuss treatment options available to you. Our mission is to ensure our patients are informed about their dental health.

Most patients will also receive dental hygiene service at this initial visit which will include scaling, polishing and oral hygiene instruction. Children can expect to have a fluoride treatment as well.

At Lynhurst Dental we encourage our patients to build long lasting relationships with our team to ensure trust, open communication and a lifetime of good dental health.

What is your cancellation policy?

Keeping in mind that our goal is to serve the needs of all patients, especially those in acute pain, our cancellation policy is that patients wishing to change their scheduled appointments must provide a minimum of 24 hours notice. If less than 24 hours of notice is given to cancel an appointment, a minimum $50.00 fee* will be assessed depending on the length of the appointment cancelled.

Please note that insurance companies DO NOT cover fees for broken appointments, therefore, payment is the patient’s responsibility.

*Exceptions will be made for illness or personal tragedy.

What are your insurance and financial policies?

Insurance:

Lynhurst Dental accepts dental insurance benefit plans. Upon completion of your dental treatment, we will submit your bill to your insurance provider and you will be charged for the balance that is not covered (if any).

Some insurance carriers will require you to pay in full at the time of your visit and will reimburse you. If this is the case, we will be happy to submit your claim for you to ensure you receive your reimbursement promptly.

Financial:

Lynhurst Dental is a fee for service practice. Following every visit with us, payment will be required before leaving, unless a pre-arranged settlement was made. We accept cash, debit, Visa and MasterCard.

If you have dental insurance, you will be required to pay the deductible and or the portion which is not covered during your visit.

Whether insured or not, all of our patients are fully responsible for all fees.

Can I book a same day or emergency appointment?

Same day appointments are often possible, depending on our schedule. We’re also happy to add you to our wait list for cancellations and specific date or time preferences. 

If you need emergency care, please contact us by telephone at 519-207-8880. We will provide you with further guidance and schedule an appointment time.

A dental emergency is a potential life-threatening condition that requires immediate treatment, this includes:

  • An injury to the mouth and face

  • Severe swelling or infection

  • Severe bleeding

  • Severe dental pain that can’t be managed by over-the-counter medication like Tylenol or Advil

Maps to Lynhurst Dental Family Dentistry

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